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How do I contact Suite Studios support?

This articles explains how to get in touch if you still have questions or are experiencing difficulties.

Updated over 2 years ago

At Suite, we understand the pressure you're under to deliver for your clients. A successful project depends on reliable infrastructure and often meeting aggressive deadlines. We make every effort to be available to you wherever and whenever you need us to provide support and resolve any technical issues as quickly as possible.

There are several ways to get in touch with us at any time:

  • If you have a Slack support channel, send a message here; this is the fastest, most direct way to reach us

  • Log into the dashboard and use the chat support icon in the corner of the screen

    • You can also use the chat icon at the bottom right-hand corner of this page

  • If its an emergency and you're not getting responses from elsewhere, call one of the following numbers:

    • Jay Maxwell - 617-680-4384

    • Craig Hering - 603-494-3691

    • Mike Hering - 603-494-7755

πŸ’‘Feel free to send a message at any time, including nights and weekends. While our team primarily keeps normal business hours in US Mountain Time, we monitor all support channels during off-hours and will get back to you as soon as possible.

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