When a workstation is running, it’s using credits. Different size workstations use credits at different rates; the more powerful a machine, the more credits are used.
All workstations in your account draw from the same balance of credits.
How do I check my credits?
When you log into the dashboard, in the upper-right corner, you'll see how many credits are remaining in your account.
How do I add more credits?
To add more credits to your account:
Login as a team member with administrative privileges
Click on the profile icon in the upper-right corner of the dashboard and go to "Purchase Credits"
Select the amount of credits you would like to purchase
Click "Continue to Checkout"
Follow the prompts to complete payment
💡 If you are a team member without administrative privileges, please notify your account owner if you notice that credits are low or negative!
What are some tips for maximizing credits?
You don't want to waste credits! Here are two tips for making sure you use only what you need:
Resize your workstations to be only as powerful as you need to get your work done efficiently
Enable Auto Shutoff to prevent wasting credits when no one is using a workstation
What happens if I run out of credits?
If your account runs out of credits, you will need to purchase more credits to continue using workstations. If you run out of credits while a workstation is running, you will not be kicked off the workstation, but your balance will go negative and you'll have to purchase additional credits.
How many credits do I need?
The amount of credits you need depends on the demands of your upcoming projects such as how many hours the workstations will be needed for and the size of the workstations you'll need. Keep in mind credits can be purchased anytime.
How can I see my credit usage?
To see a more detailed view of your credit usage, you can download your team's usage log. To do this, click on the profile icon in the upper-right corner of the dashboard and select "Download Usage Log."
Do credits expire?
No, credits do not expire.
Still have a question?
Click the chat icon in the corner of your screen to send us a message!