When uploading files to Suite, it's important to rely on the Suite Storage app as the source of truth for upload status.
If an error occurs during the upload process, the button in the bottom left-hand corner of the application will turn red, indicating an issue. Clicking this button gives you access to the "View Errors" section, where you can find information on the error(s).
To address different types of error notifications, follow the instructions provided below:
Filename Restriction
Create failed, name not supported
To resolve this: Either remove the restricted character from the filename or, if you are a Mac-only team (and never collaborate with Windows users) disable the restriction.
Loss of Internet Connection
If the error falls under one of the below categories, the most probable cause is a loss of internet connection.
Failed to create
Failed to upload
Failed to rename
Failed to delete
To resolve this: please check your internet connection and attempt the action again. If the error persists, contact our support team, and we will provide further troubleshooting assistance.
An issue with Computer Memory (RAM)
If the error falls under the below category, the most probable cause is an issue with your computer's memory (RAM).
Failed to write
To resolve this: close out any applications that could be using a significant amount of memory and attempt the action again in Suite. Should the issue persist, please reach out to our support team, and we will provide further troubleshooting assistance.
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