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Troubleshooting steps for users who don’t see files or folders in their Suite drive.

Why is my Suite drive empty?

Locate and restore the Suite drive in Finder if it disappears (Mac).

I can't find the Suite Drive in Finder

Suite relies on your Internet connection to upload your data. If uploads feel slower than expected, double-check these items.

Experiencing Slowness During Uploads?

Suite relies on your Internet connection to download your data to the cache. If things feel slower than expected, double-check these items.

Experiencing Slowness When Pre-Caching?

Easily locate the Suite drive in File Explorer if it disappears (Windows).

I can't find the Suite Drive in File Explorer

Learn how to troubleshoot errors when adding team members and resolve any email conflicts.

I'm unable to add a team member

Resolve errors encountered when changing your cache location

Error updating my cache location

Discover how to cancel uploads by force-quitting Suite as a last resort and free up bandwidth for other apps to upload simultaneously.

How do I pause or cancel an upload in Suite?

Troubleshoot and resolve error messages encountered during file uploads to Suite.

What do I do if I am receiving an error message?

Use "Submit Logs" to help our support team diagnose and resolve issues.

What is Submit Logs?

A simple guide to using the Suite Command Line Interface (CLI)

Suite CLI

Follow this simple guide to use your Command line interface (CLI) to change the drive letter on your local Windows machine.

Setting Your Local Windows Drive Letter via CLI

Support  & Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.