If you're using a Windows computer and can no longer see the Suite drive (which appears as an external drive) in File Explorer, follow these simple steps to locate it again.
Step 1: Open File Explorer
You can do this by clicking the File Explorer icon on your taskbar (or pressing the Windows key + E on your keyboard).
Step 2: Click into "This PC"
In File Explorer, double-click on This PC (formerly My Computer). This will display all the drives connected to your computer.
Step 3: Locate the Suite Drive
⚠️ Still not seeing it?
⚠️ Still not seeing it?
Step 4: Click "F5" to refresh
Still not seeing it?
Step 5: Restart File Explorer
Still not seeing it?
Step 6: Force quit and relaunch Suite
💡 If you'd like it to appear in the Quick Access menu for easy access in the future, right-click the Suite Drive and select "Pin to Quick Access."
Still have a question?
Click the chat icon in the corner of your screen to send us a message!