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I'm unable to add a team member
I'm unable to add a team member

Learn how to troubleshoot errors when adding team members and resolve any email conflicts.

Updated over a month ago

An error message when adding a team member to Suite can sometimes occur - here are common reasons for this issue:

  • The user's email has already been added to your team.

  • The user's email is affiliated with another Suite team.

To resolve this error, consider the following options:

Option 1: Append a "+" followed by an alias to the email address.
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Example: If the email "[email protected]" is already associated with another team, you can add "jay+team@suitestudios.io" to your team.
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Option 2: Request the user to have their email removed from the other team.
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This ensures smooth integration of team members without conflicting email addresses across different Suite teams.

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