Getting an error when updating your cache location is primarily due to one of two reasons:
Your Cache Location's drive name must not start with your team's Drive Name
⚠️ If the drive you're using as your Cache Location starts with the Drive Name as it appears in Finder or File Explorer, Suite will display an error and prevent you from updating the Cache Location.
To resolve this issue, rename your drive to something that doesn't start with your team's Drive Name, and then update Suite's Cache Location.
Renaming your drive:
Open Finder / File Explorer and locate your cache drive.
Right-click on the drive and select
Rename.Choose a new name for your drive that does not contain your Suite team’s name (ex. "MyCache").
Updating the cache location:
Navigate to Cache Settings, click Change Location, then select your drive.
If the error persists after following these steps, please contact our support team for further assistance.
The cache drive's format is exFAT
⚠️ exFAT is not a viable format for Suite's Cache
🤔 Why can't I use exFAT as a cache drive format?
exFAT is extremely inefficient if you produce lots of small files. Suite caches in 4MB blocks meaning a TB of cached data would be 250K files. For this reason, we always recommend not using the exFAT format as it will significantly reduce the performance of cached data.
How do I change the format of my drive?
⚠️ IMPORTANT Formatting your drive will erase all the existing files on it. If your external hard drive contains anything of use, ensure to back it up before proceeding.
OS | Steps to change the format |
Mac |
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Windows |
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