Skip to main content
Installing Suite Storage on Apple Silicon M1, M2, M3, and M4 Macs (OS Versions 13 and Above)
Updated over 2 weeks ago

💡 Your computer may prompt you for your password between steps, please enter it whenever you are prompted.

Step 1

Confirm the Suite application is fully quit before moving forward. Open System Preferences and go to Privacy & Security.

Step 2

Scroll down and Click "Enable system extensions..."

2.1 When prompted to restart click "Not Now"

Need Help? ⚠️ Expand this section to troubleshoot Step 2

Not seeing the below image or seeing something different?
​

  1. I see "System Software from developer "Benjamin Fleischer" was blocked..."

    1. Proceed to Step 6.
      ​

  2. I see "Some system software requires your attention before it can be used"

    1. Click "Details".

    2. Check only one of the listed items and click "OK"

    3. Keep repeating steps "a" and "b" until "Your current security settings prevent the installation of system extensions" & "Enable system extensions..." appear (above image).
      ​

  3. I don't see anything in that section

    1. Ensure Suite is installed.

    2. Ensure you've opened the Suite application.

Step 3

⚠️ If you've already scanned the QR code on your device, skip this step. Otherwise, scan it now to access setup instructions before turning off your Mac.

Step 4

Shut down your Mac and wait 10 seconds for it to fully power off.

Once your machine has fully powered off, press and continue to hold the power button to boot your Mac in recovery mode. This can take up to 30 seconds of holding the power button.

How to Find the Power Button on your Mac • macReports

Need Help? ⚠️ Expand this section to troubleshoot Step 4

Wait for your computer to fully shutdown

Ensure your Mac is COMPLETELY shut down before proceeding.
This can be resolved by shutting down your Mac and waiting 10 seconds.

Don't release the power button when turning the computer back on

When turning your computer back on, do not take your finger off of the power button until you are in recovery mode - if released too soon, it will cause the process to stop.

Step 5

5.1 Once in recovery mode, you may be prompted to select your account and log in.

5.2 Click "Options" (If you do not see the below, proceed to Step 5.3)

options.png

5.3 Navigate to the toolbar and click "Utilities" (top left corner) then, select “Startup Security Utility” (If you do not see the below proceed to step 5.4)

5.4 Click “Security Policy...”

5.5 Select “Reduced Security” + “Allow user management of kernel extensions from identified developers” and click OK

💡 In this case, the term "security", does not refer to safeguarding your system against viruses, malware, or any other harmful code intended to cause damage.

Selecting this configuration facilitates the installation of Suite's necessary kernel extension macFUSE, which is identical to the one pre-installed on Intel-based Macs. macFUSE has undergone explicit approval and signing by Apple - Learn more about macFUSE here.

5.6 You will be prompted to enter your password to confirm the change. Once complete, navigate to the Apple icon on the top left-hand corner and restart your Mac.

Step 6

6.1 Open System Preferences and go to Privacy & Security

6.2 Force quit the Suite application

6.3 Return to System Preferences > Privacy & Security > Click "Allow" and "Not Now" until you see the image in 6.3 (you may need to repeat this process up to 5 times).

Need Help? ⚠️ Expand this section to troubleshoot Step 6

  1. I've tried step 6.3 five times and I still see "System software from developer "Benjamin Fleischer" was blocked from loading"

    1. Force quit Suite and System Preferences

    2. Re-open System Preferences and repeat step 6.3
      ​

  2. I see "Some system software requires your attention before it can be used"
    a. Click "Details"

    b. Check only one of the listed items and click "OK"

    c. Repeat steps a and b until you have checked all listed items and see:

    d. Complete step 6.3 (this may take several attempts)
    ​

  3. I see "Rebuilding system extensions cache..."
    a. Restart your computer
    b. Open Suite > If you see the login page you're all set!
    c. If you don't see the login page, repeat steps 6.1 to 6.4
    ​

  4. My computer crashed or System Preferences crashed
    a. Restart your computer

6.4 Click "Restart"

Step 7

Once your computer restarts, launch the Suite application and you should see the login page.
​
Log in with your credentials to get started (a temporary password should have been emailed to you when you signed up or got invited to a team).

⚠️ If you do not see the login page, repeat Step 6.

Still have a question?

Click the chat icon in the corner of your screen to send us a message!

Did this answer your question?