Suite Connect is an application for non-Suite team members to upload or download files to or from a specific location within a Suite Drive.
💡 Installing the Suite Connect App takes less than a minute & no kernel extension installation is required!
Uploading via the Suite Connect App
Uploading via the Suite Connect App
Step 1: Paste the upload link you received in your browser - if you haven't already, you will be prompted to download the Suite Connect App.
Once installed, click "Open Connect" or launch the application.
Step 2: Enter the "Link URL" and "Link Password" you were provided (if redirected from your browser, the link will auto-populate).
Step 3: Click the "+Upload" button and select the file or folder you wish to upload.
💡 Folders retain their structure once they have been uploaded.
Step 4: You can monitor the progress of your upload and will see "100" under "Status" once it completes.
⚠️ If an error has occurred, this will be reflected on the file and in the bottom left-hand corner.
Downloading via the Suite Connect App
Downloading via the Suite Connect App
Step 1: Paste the link you received in your browser - if you haven't already, you will be prompted to download the Suite Connect App.
Once installed, click "Open Connect" or launch the application.
Step 2: Enter the "Link URL" and "Link Password" you were provided (if redirected from your browser, the link will auto-populate).
Step 3: Click the "Download" button and select a destination on your local drive
💡 Folders retain their structure once they have been downloaded.
Step 4: You can monitor the progress of your download and will see "100" under "Status" once it completes.
⚠️ Need help? Contact us via live chat or at [email protected] (if you are on a Mac - please include your Support Reference ID)
Open the Connect App > Go to "Help" > click "Copy Support Reference Id"
Still have a question?
Click the chat icon in the corner of your screen to send us a message!