Understanding your Drive Status
1. Mounting
'Mounting' means your Suite Storage drive is in the process of connecting to your computer. You should only see this status for a short period when you launch the application.
2. Connected
This status indicates your Suite Storage drive is mounted, ready for use, and NOT writing any data to the cloud.
How do I upload a file?
Select your file(s), then drag and drop them right into your Suite Storage drive.
To confirm if the upload was successful: The Suite application will show as "Connected" with "No Errors"
If you see “Errors”: Click the button at the bottom left to see which files failed to transfer. If a file(s) fails to upload, the solution is to re-upload the file(s).
If you see “Uploading": You can start working off the file while it uploads in the background however, don’t turn off your computer or lose your internet connection as the transfer has not yet been completed.
Always refer to the Suite application as your source of truth to know when an upload is complete.
Once files have been uploaded: Work off of them as if they were stored locally and continue to save changes directly to your Suite drive.
Adjusting your Cache Settings
For optimal performance, it's important to update your cache settings:
Our recommendations are:
Change Location: Point the cache to either an internal or external solid-state drive (Suite does not work with hard disk drives or HDDs). Additionally the SSD cannot be formatted as exFAT. For best performance we recommend formatting your drive as NTFS (If on Windows), or APFS (If on Mac). For more information on drive format click here.
Adjust Size: Allocate as much storage as you can spare. With a larger cache, frequently accessed data can be retrieved quickly, drastically improving application performance and reducing latency.
💡Learn about Pre-caching to explicitly instruct Suite to cache files or folders ahead of time.
How do I see how much storage I am using?
You can monitor your storage usage at the bottom of the main dashboard (as pictured below).
💡 Reference How does my subscription work? for information on increasing and decreasing your storage and how this affects your subscription.
Managing Team Settings
Team Settings is where you can add, delete, and manage file/folder permissions for the team members linked to your Suite Storage account.
Within the dashboard, navigate to the main menu (left-hand side) and select “Team Settings”.
To add a team member:
Click “+Add team member”
Enter their Name & Email address
Select yes or no to “Admin Privileges”: Admin Privileges give team members the ability to access the entire Suite Drive, manage team settings and billing
Click “Invite”
Your team member will receive an email with instructions on how to get started
💡 If you select "no" to Admin Privileges, you will need to grant user permissions to that team member after adding them.
If no permissions are granted, your team member will see an empty Suite Drive.
To delete a team member:
Click the trash can icon for the team member you wish to remove. You will be prompted to confirm the change and click "Delete User" to confirm.
What is Time Machine?
Time Machine allows you to access point-in-time copies of files by capturing the state of your data at every moment.
Users can use Time Machine to restore or access previous versions of files from any point in time over the last 7 days in case of accidental deletion, data corruption, or other unforeseen events.
To mount the filesystem as it was at a specific point in time within Suite:
Navigate to the menu bar and click “Time Machine”
Select the date & time you wish to mount and click "Mount"
Navigate to File Explorer (Windows) or Finder (Mac) - a drive called “Suite Time Machine” will now appear and you can browse the filesystem as it existed at that point in time.
⚠️ Time Machine files are read-only. To restore a file, drag and drop it back into the Suite Drive.
Still have a question?
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