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Tips and Tricks for Success

Useful tips for optimizing your experience, including Cache settings and Premiere Pro settings.

Updated over 2 weeks ago

1. Watch the Getting Started video

Learn everything you need to get started in 4 minutes and 30 seconds!

2. Set up your network for success

Connect your computer to the Internet over Ethernet (or a cabled connection) for maximum performance when using Suite.

Using Wi-Fi? Can’t connect over Ethernet? Try pre-caching folders on Suite for an even better experience.

Using a VPN with Suite

Using an active VPN connection may produce unpredictable results when using Suite.

If you need to use a VPN while using Suite, test your current VPN client and configuration while streaming from or uploading to Suite.

If you suspect your VPN may be interfering with Suite usage, notify your local IT support for assistance before reaching out to support.

3. Cache Settings

  1. Point the Suite cache location to a solid-state drive (SSD) NOT a hard disk.

  2. Ensure the SSD is not formatted as exFAT. For best performance, we recommend formatting your drive as NTFS (Windows), APFS (Mac), or Ext3/4 and above (Linux). For more information on drive formatting click here.

  3. Allocate as much space as you can spare.

  4. Experiencing some lag while editing from Suite? Pre-cache any folders or files you need for your project instead.

4. Using Premiere Pro?

Here is our guide on optimizing Premiere Pro settings

5. Reach out with any questions

Hit us up at any time if you need help. Seriously! Our response time is less than 2 minutes through Suite's live chat.

Still have a question?

Click the chat icon in the corner of your screen to send us a message!

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